Customer Service:

Price and payment

The prices displayed on the AfriThorn website are quoted in South African Rands (ZAR).

50% of the order amount is payable upon ordering. The remaining 50% as well as delivery charges (where applicable) is payable before the products will be delivered to, or collected by the customer.

For payments made via EFT, products will only be released for delivery or collection once the payment/s reflects on the AfriThorn bank statements. Please note that EFT payments may take 1-3 business days to reflect on the bank statements. Until payment has been made in full, the product remains the property of AfriThorn. Proof of all payments is required prior to delivery/ collection. Proof of payments may be sent to: Bernard@afrithorn.com, please use your name and surname as the reference.

Prices on the website are subject to change without notification.

Products displayed on website

All products displayed on the website are unique “once-off” pieces, customers must keep in mind when placing an order that AfriThorn will do its best in obtaining a product that has similar aesthetic characteristics, but it will be impossible to obtain or make the exact prototype as displayed on our website.

Deliveries

All Prices listed on this website is excluding delivery and or shipping charges. After purchasing a product, arrangements as well as a delivery charge quote will be made in this regard, and this will be dependent on each client’s Geographical location.

Timber Warranty

The timber products are warranted for a period of one (1) year from date of delivery/collection in respect of frame and workmanship. Should the original product be altered in any way, the warranty will be void. This warranty applies only when the furniture purchased is for typical indoor use. Unfortunately, any damage from misuse, neglect, incorrect maintenance and/or abuse is not covered under the warranty.

General care instructions

All timber products have been washed, disinfected and treated with pesticides. The wood is in its natural form and has not been treated with varnish or a sealer. Products will need to be treated with a sealer every 6-12 months should it be placed outdoors; this is to protect the wood from becoming damp and related damage.

Returns Policy

Afrithorn has a "No-Return" Policy, which means that the products delivered or received by a customer is in its final acceptable aesthetic condition and any damage to the product will be the liability of the customer, once
the product has been taken ownership of.